9awen Privacy Policy

This Privacy Policy ("Policy") describes how 9awen, operated under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and accessible at 9awen.net, collects, uses, stores, protects, and shares personal information provided by users of the platform ("you" or "Data Subject").

9awen is committed to safeguarding the privacy of every Filipino player who trusts us with their personal information. We operate in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data collected through the 9awen website, mobile-optimized pages, live chat support system, email communications, and any other digital touchpoint where personal information is exchanged between you and 9awen.

We encourage you to read this Policy carefully alongside our Terms & Conditions and Responsible Gaming page to fully understand your rights and our obligations.

9awen collects the following categories of personal data, depending on how you interact with the platform:

9awen does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily disclosed in the context of a responsible gaming self-exclusion request.

9awen collects personal data through the following channels:

• Direct Input: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, updating your profile, or contacting support.
• Automated Technologies: Technical data collected automatically when you access the 9awen platform, including cookies, session logs, IP address capture, and device fingerprinting used for fraud prevention.
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, and Metrobank when you make deposits or withdrawals. These processors have their own privacy policies governing data on their side.
• Identity Verification Partners: Where 9awen uses a third-party KYC verification service to cross-check submitted government IDs against national databases, the result (verified or not verified) is shared with 9awen. Raw ID data processed by the third-party partner is governed by that partner's data processing agreement with 9awen.
• Game Providers: Anonymized or aggregated gameplay data may be received from licensed third-party game providers whose titles are hosted on the 9awen platform, for the purposes of RTP auditing and responsible gaming monitoring.

9awen processes your personal data for the following specific, legitimate purposes:

1. Account Registration & Management: To create, maintain, and administer your 9awen player account, including authentication and login security.
2. Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR licensing requirements and to prevent underage gambling.
3. Financial Transactions: To process your deposits, withdrawals, bonus credits, and refunds securely and accurately.
4. Regulatory Compliance: To fulfill obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable Philippine legislation.
5. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, collusion, and bonus abuse on the platform.
6. Responsible Gaming: To monitor gaming patterns, enforce deposit limits, cooling-off periods, and self-exclusion requests, and to identify players who may exhibit signs of problem gambling.
7. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance via live chat and email.
8. Platform Improvement: To analyze usage patterns, game preferences, and session data (in aggregated, anonymized form) to improve the platform's features and user experience.
9. Marketing Communications: To send you promotional emails, bonus notifications, and event announcements, where you have opted in to receive such communications. You may opt out at any time.

Under the Data Privacy Act of 2012, 9awen processes personal data on the following legal grounds:

• Consent: For marketing communications and non-essential cookie placement. Consent is obtained at registration and can be withdrawn at any time via your account settings or by contacting support.
• Contractual Necessity: For account creation, financial transaction processing, customer support, and gameplay — processing is necessary to perform the contract between you and 9awen.
• Legal Obligation: For KYC identity verification, AML transaction monitoring, PAGCOR compliance reporting, and NPC breach notification — processing is required by Philippine law.
• Legitimate Interest: For fraud prevention, security monitoring, platform analytics, and responsible gaming oversight — processing is necessary for 9awen's legitimate operational and safety interests, balanced against your privacy rights.

9awen does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the minimum data required to process your financial transactions. All payment processors used by 9awen are bound by data processing agreements and are compliant with applicable financial data regulations.
• KYC Verification Providers: Identity documents may be shared with certified third-party KYC and identity verification partners for the sole purpose of verifying your age and identity. These partners are contractually prohibited from using your data for any other purpose.
• Game Technology Providers: Licensed game providers whose titles appear on 9awen may receive anonymized session identifiers necessary for game functionality. They do not receive your name, contact details, or financial information.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive data as required by law, court order, or regulatory directive.
• Fraud Prevention Networks: Where 9awen participates in industry-wide fraud prevention initiatives, aggregated and pseudonymized risk indicators (not personal data) may be shared with partner platforms to protect the integrity of the Philippine online gaming market.

9awen uses cookies and similar technologies on the platform to deliver core functionality, improve performance, and — where you have consented — for analytics purposes. The types of cookies used are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without breaking core platform features.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations between sessions.
• Analytics Cookies: Used to understand how players navigate the platform — which game categories are most visited, where users drop off during registration, and so on. Analytics data is processed in aggregated, anonymized form. These cookies are only placed with your consent.
• Security Cookies: Help detect and prevent fraudulent login attempts and bot activity by fingerprinting device characteristics at a non-personally-identifiable level.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the platform. To opt out of analytics cookies, adjust your preferences in your account settings.

9awen retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status plus five (5) years after account closure, in compliance with PAGCOR record-keeping requirements.
• KYC Documents: Retained for five (5) years from the date of submission or from the date of account closure, whichever is later, as required by AMLA regulations.
• Financial Transaction Records: Retained for five (5) years in accordance with AMLA and Bureau of Internal Revenue (BIR) requirements.
• Support Communications: Retained for two (2) years from the date of the last interaction to support dispute resolution and quality improvement.
• Marketing Consent Records: Retained for the duration of your consent or until you withdraw consent, plus one (1) year thereafter as proof of consent for compliance purposes.
• Technical/Log Data: Retained for twelve (12) months for security monitoring and fraud investigation purposes.

Once the applicable retention period expires, personal data is securely destroyed using industry-standard data deletion methods, including cryptographic erasure for digitally stored data.

9awen implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your browser and 9awen servers is protected by 256-bit TLS/SSL encryption. Sensitive data stored at rest — including financial records and KYC documents — is encrypted using AES-256.
• Access Controls: Personal data is accessible only to 9awen staff with a legitimate operational need. Role-based access controls (RBAC) are enforced, and all staff data access is logged and audited.
• Two-Factor Authentication (2FA): 9awen offers 2FA via one-time password (OTP) for all player accounts and enforces mandatory 2FA for all internal administrative access to systems containing personal data.
• Penetration Testing: 9awen engages independent security firms to conduct regular penetration tests and vulnerability assessments on the platform and its underlying infrastructure.
• Incident Response Plan: A formal data breach response plan is in place. In the event of a breach affecting your personal data, 9awen will notify affected players and the NPC within 72 hours of discovery.
• Staff Training: All 9awen staff who handle personal data undergo mandatory data privacy training upon onboarding and on an annual basis thereafter.

9awen strictly prohibits the use of its platform by any person under the age of 21 years, which is the minimum legal gambling age in the Philippines as regulated by PAGCOR. This platform is intended exclusively for adults.

9awen does not knowingly collect or process personal data from individuals under 21. All accounts are subject to mandatory KYC age verification before withdrawal privileges are activated. Where identity documents reveal that an account holder is under 21, the account will be immediately closed and the data securely deleted, with any real-money balance returned to the depositing payment method.

If you become aware that a minor has registered a 9awen account, please notify us immediately at the support email address listed in the footer of this page. We will investigate and take appropriate action within 24 hours of receiving such a report.

9awen primarily stores and processes personal data within the Philippines. In limited circumstances, certain service providers — such as cloud infrastructure partners or international game providers — may be located outside the Philippines and may process data on 9awen's behalf.

Where cross-border data transfers occur, 9awen ensures the following safeguards are in place in accordance with NPC guidelines:

• A valid Data Processing Agreement (DPA) or Data Sharing Agreement (DSA) is executed with the overseas recipient, binding them to data protection standards equivalent to or exceeding those required under Philippine law.
• The overseas recipient operates in a jurisdiction recognized by the NPC as providing adequate data protection, or specific contractual clauses mandating equivalent protection are in place.
• Cross-border transfers are limited to the minimum data necessary for the specific processing purpose and are not permitted for marketing or profiling purposes without your explicit consent.

You may request information about the specific countries to which your data is transferred and the safeguards in place by contacting the 9awen Data Privacy Officer.

With your consent at the time of registration, 9awen may send you promotional communications including bonus offers, free spin announcements, deposit match promotions, tournament invitations, and platform updates via email or SMS.

You are never required to consent to marketing communications as a condition of using the 9awen platform. Core account functionality — deposits, withdrawals, gameplay, and support — is fully available to players who opt out of marketing.

To opt out of marketing communications at any time, you may:

• Click the "Unsubscribe" link included at the bottom of every promotional email from 9awen.
• Update your communication preferences in your account settings dashboard.
• Contact the 9awen support team via live chat or email and request removal from all marketing lists.

Opt-out requests are processed within five (5) business days. Please note that even after opting out of marketing, you will continue to receive transactional emails related to your account — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the performance of our contract with you.

9awen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC regulations, or PAGCOR requirements. The "Last Updated" date at the top of this page will always reflect the most recent revision.

For material changes — those that significantly affect how we process your personal data or the rights available to you — 9awen will provide advance notice of at least fourteen (14) days via email to your registered address or via a prominent in-platform notification before the changes take effect.

Minor amendments, such as typographical corrections or clarifications that do not alter the substance of this Policy, may be made without prior notice. Your continued use of the 9awen platform after a revised Policy is published constitutes your acceptance of the updated terms. If you do not agree with any amendment, you may request account closure by contacting the support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 9awen, please contact our designated Data Privacy Officer (DPO):

• Role: Data Privacy Officer, 9awen
• Email: [email protected]
• Live Chat: Available 24/7 via the 9awen platform
• Response Time: Within fifteen (15) business days for formal data subject requests; 2–4 hours for general support inquiries

If you are not satisfied with 9awen's handling of your personal data or your privacy rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC can be reached through its official website at privacy.gov.ph (note: this is provided for reference only as a regulatory authority — it is not a clickable link from this page).